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Privacy Policy

1. Introduction

SMP 365 Pty Ltd (“SMP 365”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR), where applicable.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://www.smp365.com or use our software and services.

We manage all data in accordance with ISO/IEC 27001 standards for Information Security Management Systems (ISMS), ensuring enterprise-grade protection and compliance.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact information: Name, email, phone number, and business address

  • Account credentials: Usernames, passwords, and profile settings

  • Billing and payment information: Required for processing purchases or subscriptions

  • System usage data: IP address, device type, browser type, access times, pages visited, and actions within the platform

  • Cookies and analytics data: To enhance performance, personalisation, and usage insights (see our [Cookie Policy] for details)

3. How We Use Your Information

We process personal information to:

  • Deliver and support access to the SMP 365 platform

  • Facilitate secure payments, renewals, and account management

  • Provide technical support and user communication

  • Enhance and improve our services, content, and system performance

  • Ensure compliance with applicable laws and protect against misuse

4. Data Security

SMP 365 implements robust security protocols aligned with ISO 27001, including:

  • Encrypted transmission and storage of data

  • Role-based access controls and multi-factor authentication

  • Secure hosting infrastructure with physical and digital safeguards

  • Ongoing monitoring, audits, and risk assessments

These practices are designed to ensure the confidentiality, integrity, and availability of your data.

5. Sharing of Information

We do not sell or rent personal information. Data may only be shared:

  • With trusted service providers (e.g. payment gateways, cloud hosting, analytics) under strict contractual obligations

  • To comply with legal obligations or valid legal processes

  • In the context of a business restructure, merger, or acquisition, subject to proper safeguards

6. International Data Transfers

Where data is transferred outside of Australia, SMP 365 ensures it is protected under appropriate safeguards consistent with ISO 27001 and international data protection laws, including standard contractual clauses and secure transfer mechanisms.

7. Your Privacy Rights

You may:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data

  • Withdraw consent where applicable

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To make a request, contact us at the email listed below.

8. Data Retention

SMP 365 retains personal information only for as long as necessary to deliver services, meet legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymised.

9. Cookies

We use cookies and similar technologies to optimise your experience, analyse usage patterns, and support essential platform functions. For further detail, please refer to our [Cookie Policy].

10. Policy Updates

We may update this Privacy Policy to reflect changes to our practices, technology, or legal obligations. Any changes will be effective upon posting with a revised “Effective Date”. We encourage periodic review of this policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your data:

SMP 365 Pty Ltd
Website: https://www.smp365.com
Email: admin@smp365.com

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