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Prioritizing Your Success
24/7 Support by Your Side

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Data Processing
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Land Surveyor
Shared Office
Shared Office
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Code
3 Gears
Team Working in the System Room
Fixing a Pipe
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Worker with Safety Helmet
Safety Wear
Construction Engineer
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SUPPORT

Support You Can Rely On

At SMP 365, we’re committed to delivering dependable, expert support every step of the way. Whether you're just getting started or scaling your system across operations, our support team is here to ensure your experience is smooth, secure, and successful.

We offer:

  • Dedicated onboarding and training

  • Ongoing technical support and system guidance

  • Access to a knowledge base and help centre

  • Regular system updates and enhancements aligned with compliance standards

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Our support model is built to align with Microsoft’s trusted ecosystem — combining responsive service, ongoing improvement, and enterprise-grade reliability.

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We're here when you need us — so your team can focus on what matters most: safety, compliance, and performance.

FAQ

  • What is SMP 365 IMS
    SMP 365 is an integrated cloud-based Safety Management Platform designed for high-risk industries. It combines safety, training, HR, accommodation, and risk management and Incident management tools—all powered by Microsoft 365 and AI-enhanced insights.
  • Who is SMP 365 designed for?
    Our platform is purpose-built for organisations in mining, construction, energy, manufacturing, hospitality, education and government sectors seeking scalable and compliant EHS, LMS, and operational systems.
  • Can SMP 365 be customised to suit our business?
    Yes. SMP 365 is modular and fully customisable. You can use it as a complete solution or integrate specific modules such as Incident Management, LMS, Risk Registers, Pre-Start Checklists, or Accommodation Management.
  • Is SMP 365 built on SharePoint and Microsoft Teams?
    Absolutely. SMP 365 seamlessly integrates with SharePoint, Teams, Power Apps, and Dataverse to ensure streamlined workflows and easy user adoption.
  • What are the pricing options for SMP 365 IMS?
    We offer two pricing models: One-off licence + 10% annual fee (includes updates and support) Monthly subscription based on business size and feature set (AI, modules, user limits)
  • Can we white-label SMP 365 or resell it?
    No, but we support referral partnerships and white-label opportunities with commission-based incentives. Contact us to learn more.
  • How secure is our data on SMP 365?
    We follow ISO 27001 standards for information security. Your data is securely stored within Microsoft’s trusted infrastructure with role-based access control and audit trails.
  • Do you provide training and onboarding?
    Yes. We offer onboarding support, training modules, and documentation to ensure smooth adoption. Our LMS also allows custom training creation for your teams.
  • Where can I get support?
    Email us support@smp365..com or use the live chat button in the bottom-right corner to talk with our team.

Are You Ready To Transform Your Safety Systems?

Contact us and request a free demo today!

Contact us

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